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Deliver + 1
In the last post, we talked about how to figure out what your customers want out of a positive shopping experience. Today we’ll talk about the concept of Deliver +1 and how this concept can take your customer service to the next level. I've decided to split up this...
Information addiction
Many people have heard of the Fear of Missing Out (FoMO) which is a social anxiety that we are missing out on a rewarding social experience by not attending a get-together or event. FoMO has become a common term in our society and is characterized by a desire to stay...
Another Secret Revealed
In the last post we talked about the first secret to building a solid customer service plan and how to decide what your vision is. Today we’ll talk about the second secret in taking your satisfied customers to raving fans. You must know what your customers want....
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